Privacy Policy

1. Introduction

Micro Clean Restoration, LLC ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to you ("Personal Information"), including:

• Contact Data: Name, email address, phone number, and mailing/property address.
• Service Data: Details about your property, environmental concerns, and service history.
• Technical Data: IP address, browser type, and usage patterns collected via cookies and analytics (e.g., Google Analytics).
• Communication Data: Preferences for how you wish to be contacted (SMS, Email, Call) as part of our Realtor Due Diligence program.

3. How We Use Your Information

We use your information for the following purposes:

• To provide environmental testing and remediation services.
• To process appointments and manage our scheduling workflow.
• To communicate project updates and priority response notifications.
• To improve our website performance and user experience through analytics.
• To comply with legal obligations and industry standards.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your Personal Information. We may share your information with:

• Independent Labs: For third-party environmental testing and verification.
• Service Partners: Subcontractors or specialists required to complete your project scope.
• Legal Authorities: When required by law or to protect the safety and rights of our company and customers.

5. SMS and Communication Preferences

As part of our Realtor Due Diligence program, we offer project-specific communication preferences. You can opt-in or out of specific communication channels (Text, Call, Email) through our preference management system.

Note: Standard messaging and data rates may apply for SMS communications.

6. Data Security

We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to access, correct, or delete your Personal Information. To exercise these rights, please contact us at sales@microcleanrestoration.com.